How inspection photos work

At pickup and at delivery, the driver captures 12 reference photos: front, rear, both sides, four dashboard angles (mileage, fuel, dash lights, gear position), and close-ups of any pre-existing damage. Twelve is the cargo-claim industry standard — what insurance investigators look for when they assess "was this damage pre-existing or did it happen in transit?" Anything that's NOT in our pickup photos but IS in our delivery photos happened during transit. That's the protective math.

Photos are taken at three checkpoints: pickup (full 12-photo set), each transit waypoint (driver's choice — typically 2–4 across the trip), and delivery (full 12-photo set). Every photo is timestamped and GPS-tagged automatically by the driver's app. The waypoint shots aren't legal records — they're "your car is still where it should be" peace-of-mind shots. Often it's a parking-lot photo, or your car on the trailer behind a rest stop sign.

Open your portal, scroll to Inspection photos, and tap Pickup, Transit, or Delivery. Photos are stored permanently — your portal access doesn't expire after delivery. If you want them as a single download for your records, the "Download all" link at the top of the photo gallery zips and emails them to you. The carrier and we both keep copies for 7 years per FMCSA documentation rules.

If a panel ding shows up at delivery that isn't in the pickup photos, it's a claim — full stop. You won't be in a "his word against mine" position with a carrier, because the documentation IS the position. This is why our Damage Promise covers the gap between what the carrier's bond pays out and the actual repair cost: we're confident the photos hold up, so we'll cover the rest if the carrier's insurer fights it.

Keep the BOL — it's your legal proof of condition. Keep the photos — they're your visual proof. Together they're a complete record. Most customers never need to refer back to them. The ones who do are very glad they exist.