Promise 2 of 3
Damage Promise
Your car is covered beyond the carrier's insurance. We handle the claim. You don't chase.
Why this matters
What happens to most people when their car arrives damaged
Customer files a claim. The broker says “contact the carrier directly — they're the responsible party.” Customer calls the carrier. Carrier says “file with our insurance.” Insurance asks for photos the customer doesn't have. Customer gets bounced for weeks. Most give up. The few who don't spend three months on hold.
This pattern happens because most brokers don't want damage claims to be their problem. Legally, the carrier is the responsible party. So the broker steps back.
We don't step back. We own the claim from the moment you file it. Your only job: send us the photos and tell us what happened.
What our coverage looks like
Layered protection. Carrier coverage + our backstop.
$75,000
Broker bond on file
FMCSA-required protection. Backstops carrier coverage gaps.
$500,000
Contingent cargo liability
Our policy. Kicks in when carrier insurance falls short.
24 hours
Claim acknowledgment SLA
From the moment you file, our coordinator confirms receipt and starts the process.
14 days
Resolution target
Most claims resolve faster. 14 days is our outer commitment, not our average.
Common scenarios
What “covered” actually means in practice
Door ding during loading
Minor body damage during pickup or drop-off. Carrier insurance handles it; we expedite the paperwork.
Theft from carrier in transit
Whether items inside the vehicle (within reason) or the vehicle itself. Police report required.
Tire/wheel damage from road debris
Open carriers expose vehicles to highway debris. Not covered — though enclosed transport eliminates the risk.
Hail or weather damage
Acts of God are excluded across the industry. Enclosed transport is the recommended hedge for weather-sensitive vehicles.
Mechanical issue mid-route
If the carrier's handling caused the damage (e.g., dropped during loading). Not covered if the vehicle had pre-existing issues documented at pickup.
Filing a claim
Three steps. We do the rest.
1
Note damage at delivery
Have the driver write the damage on the BOL before they leave. Photo the delivery walkaround.
2
Submit through portal
In your customer portal: click 'File a claim,' upload photos and the BOL. Takes ~3 minutes.
3
We take over
Within 24 hours, your coordinator confirms. Within 14 days, claim is resolved. You don't talk to carriers.
Questions about coverage
What if my car is damaged in transit?
Who pays for the damage — you or the carrier?
What's NOT covered?
What if the carrier refuses to pay?
Do you require enclosed shipping for damage protection?
What documentation do you provide?
Ship with the broker that owns the claim.
Locked price. $500K of contingent cargo coverage. A 14-day claim resolution target. Real coordinators. Get a quote in 60 seconds.